Frequently Asked Questions

About TechWell

Q. How can I contact TechWell?

Contacting TechWell is easy. You may use any of these methods to reach us:

  • Live chat us—please check the lower right-hand side of your screen for current chat availability.
  • Email us at [email protected],
  • Call us at 904.278.0524 or 888.268.8770,
  • Fax us at 904.278.4380, or
  • Reach us by mail at 350 Corporate Way, Suite 400, Orange Park, FL 32073

Q. What is SQE Training's cancellation policy?

SQE Training reserves the right to make changes to the event schedule, dates, locations, and accommodations and will make every effort to notify delegates within a reasonable period. However, SQE Training is not responsible for personal travel, accommodations, or other incidental expenses in connection with changes to an event.

  • Cancellations within twenty (20) business days of event start date are subject to a 20% cancellation fee. Cancellations within fifteen (15) business days of event start date are subject to the full training or conference fee. For a cancellation code, please call 904.278.0524.
  • There is a one-time-only allowable transfer for an attendee to another training or conference if done prior to 20 days before event occurs.
  • Should an attendee become unavailable to attend an event and it is past the no refund date, we will allow a credit on hold for 12 months and it is good for a one time transfer to any conference or training. There will be a 20% penalty imposed should the request come during the aforementioned time.
  • eLearning registrations are non-refundable. SQE Training is proud to offer a 100% satisfaction guarantee. If we are unable to satisfy you, we will gladly refund your registration fee in full.

For questions or concerns, please contact our Client Support Group at 888-268-8770 or [email protected].

Q. How do I know which classes are right for me?

Visit our Career Learning Path page to see course suggestions based on job function and specialization. For more detailed recommendations, contact one of our Training Advocates at 888.268.8770.

Q. What are my discount options?

We have a number of ways to save on professional training course, including alumni and self-pay discounts, as well as special pricing for the unemployed and students. See them all on our Ways to Save page, or contact our Client Support team at 888.268.8770 for a personal consultation.

Q. Can I use multiple discounts for my registration?

Only one promotion code or discount is permitted per registration.

Q. How do I register multiple people and receive a discount?

Registering multiple team members for the same training course can be accomplished via any of our registration paths. When registering, the initial registrant inputs their registration details and then selects the “Add Person” option which will allow for the next registrant’s information to be inputted. As the number of registrants increases, either a 10% discount for groups of 3-5, or a 20% discount for groups of 6 or more, will be added to each individual registration. Groups requesting a combination of different training courses should contact our Client Support team at 888.268.8770 for assistance.

Q. What forms of payment do you take?

We accept wire transfer, credit cards, US/domestic purchase orders, and checks. Contact our Client Support team at 888.268.8770 for more information.

Q. How do I get a receipt?

Once your payment is made, a receipt will be sent to your registered email address. You may also contact Client Support to request a PDF receipt if needed.

Q. Do I need to bring a laptop with me to my class?

Some of our classes do require a laptop and this is noted on the class information page on our website. Typically, you will also receive an email about it before the class begins. SQE Training does not provide laptops for these classes and cannot rent them for you. Classes that require laptops typically will have pre-class instructions that will require you to download programs to your computer.  If you have questions or concerns about this, please ask our Client Support team for additional information.

For classes that do not require a laptop, you may still bring a laptop or tablet for your use, but be advised that we cannot ensure the availability of wifi or electric outlets in the meeting room for your class.

Q. Is there a dress code for your classes?

No, we find that most people dress casual to business casual for our classes. Please wear what you will be comfortable in for several days of classroom work. Also remember that hotel meeting spaces can run hot or cold to your personal temperature preferences, we suggest bringing a sweater or dressing in layers to help you be comfortable.

Q. I have special or medical requirements during my class, can you assist with helping me get support from the hotel venue?

Hotels will vary in what they can offer, but we have worked through many special requests and find that hotels are more than willing to provide options for our trainees.

Q. English is not my primary language, what options are there for me?

If your English is not well developed, we strongly encourage you to either have a co-worker also register who can assist with any language questions or hire a interpreter for your class. SQE Training cannot cover the cost of an interpreter, but we are happy to get bids for you or provide you some service providers for you to contact directly.

If you are taking a class that includes an exam, note that you may bring a bound hard translation dictionary to the exam but no electronic dictionaries are allowed. The proctor must physically check the dictionary in advance of the exam start. You may also request from ASTQB an additional 15 minutes on your exam time, but be advised that if you have been in the United States working in an English-speaking job for more than a few years, they are not likely to grant the time extension.

If you are taking the CTFL exam at one of our Canada based classes, the CSTB does offer the exam in French as well. Requests for a French based CTFL exam must be given at least 2 weeks in advance of the class to ensure availability as exams are shipped to class locations.

Q. Do you offer consulting services for a big project?

Absolutely. Learn more about our Consulting Services, and then contact our Senior Training Manager for more information.

Q. I am interested in teaching for SQE Training, how do I become an instructor?

Please contact our client support department at [email protected] to request additional information.

About PMI PDUs

Q. My class receives PDUs, how do I submit PDUs to the PMI?

Students are provided with a PDU code on their course completion certification, as well as basic instructions. If you need additional assistance, email us at [email protected]

About Certification

Q. Where can I find more information about the ASTQB certification exams including CTFL, CTFL-AT, CTAL and Certified Mobile Tester?

Prerequisites, exam FAQ, and syllabi for all of the ASTQB exams can be found at ASTQB.org.

Q. Is there a separate exam to get the certification?

All training courses will come with a certificate of completion. For public Software Tester Certification—Foundation Level training courses, the ISTQB® CTFL exam is administered on the third day of the class. The cost of the exam is included in your registration. For public Advanced Tester Certification courses (test analyst or test manager) students schedule and take the ISTQB exam separately. Registration does include an exam voucher that is good for one year. ICAgile certification is skills-based and requires participants to demonstrate they have learned both why and how; course instructors authorize certification. All ICAgile courses include the certification fee.

Q. Is there an additional fee for the exams?

Public Classroom and Live Virtual Software Tester Certification—Foundation Level courses include the cost of the corresponding ISTQB® exam with registration. Other delivery methods (On-Site and eLearning) do not, but exam voucher options are available during registration. SQE Training offers ISTQB Foundation Level exam vouchers through the ASTQB for $250 USD. Advanced Level classes (Test Analyst, Test Manager, Technical Test Analyst, Test Automation Engineer) also include the cost of the ASTQB Advanced level exam. Vouchers are ordered and provided to students after they have completed the exam pre-qualification process. Students have 1 year to schedule the exam using the voucher for exam payment and cannot be extended per ASTQB rules. The ISTQB Agile Tester extension exam and the ASTQB Mobile Tester exams fees are not included in the cost of the classes but are available for purchase directly via the ASTQB; contact our Client Support team at 888.268.8770 for more information on these exams.

Q. I don’t want to take the CTFL exam with my Software Tester Certification class, is this required?

No, taking the exam is not required, but the exam fee is included in all Public Classroom and Live Virtual Software Tester Certification—Foundation Level course registrations. Please contact Client Support at 888.268.8770 for assistance.

Q. Can I retake the exam if I score poorly?

Yes, ISTQB® certification exams may be retaken through the ASTQB or Kryterion Testing Center. The fee for the re-test is the full exam price. Per ASTQB, there are no discounts for re-testing.

About On-Site Training

Q. Can you customize an On-Site training class?

Yes! Our team of training advocates and expert instructors are more than happy to create and customize a class for your team's specific needs and deliver it at your location. Contact our On-Site Training Advocate to learn more.

Q. Our team would like to schedule an On-Site training class, what is the minimum and maximum students allowed?

In most cases, the minimum number of students is 6 and the maximum number is 25. Contact our On-Site Training Advocate for more information.

Q. I would like to schedule an On-Site training class, how much does something like that cost?

For most organizations seeking to train 6 or more, On-Site Training is often a more economical choice. Contact our On-Site Training Advocate to learn how affordable On-Site Training can be.

Q. Do you offer international On-Site training classes?

Yes! Contact our On-Site Training Advocate to learn more about bringing a training class to your team at your location.

Training Managers

Q. English is not the primary language of some of our team members, what options are there?

If the student's English is not well developed, we strongly encourage either have a co-worker also register who can assist with any language questions or hire a interpreter for your class. SQE Training cannot cover the cost of an interpreter, but we are happy to get bids for you or provide you some service providers for you to contact directly.

Students taking a class that includes an exam may bring a bound hard copy translation dictionary to the exam. but no electronic dictionaries are allowed. The proctor must physically check the dictionary in advance of the exam start. You may also request from ASTQB an additional 15 minutes on exam time, but students that have been in the States working in an English speaking job for more than a few years, are not likely to be granted a time extension.

For students taking the CTFL exam at one of our Canada based classes, the CSTB does offer the exam in French as well. Requests for a French based CTFL exam must be given at least 2 weeks in advance of the class to ensure availability as exams are shipped to class locations.

About eLearning

Q. How long does the eSoftware Tester Certification—Foundation Level course take to complete?

You are given access for 90 days in which you can log-on anytime day or night and access the course. The course on average takes roughly 15 hours to complete, so most professionals find 90 days is more than enough time. Should you need additional time, you may purchase a 45-day extension for $150. The extension must be purchased within 60 days of course expiration, and you may only purchase one extension. Email [email protected] for more information. 

Q. Are course materials included with the eSoftware Tester Certification—Foundation Level course?

All of the study/course materials are included online. Students can download the online content and course manual to review when they are offline. The manual is 400+ pages and can also be printed.

Q. I just registered for the eLearning class, what are the specs to run the program?

  • Make sure you are using a web browser that is up to date and supported by your course materials
  • Ensure that you have the applicable plug-ins installed and enabled
  • Ensure that Session Cookies are enabled on your browser
  • Ensure your network connection is not timing out. For example, if you are on a wireless connection and the connection drops, your progress would not be saved
 
Please also double check the technical specs needed:
  • Operating System: Windows XP or higher
  • Web Browser: Internet Explorer 11.0 or higher, Google Chrome, or FireFox
  • Speakers: Headphones are suggested
  • Media Player: Windows Media Player 11 or higher
  • File Reader: Adobe Reader 9 or higher
  • Flash Player: Adobe Flash Player 10.0 or higher

Q. I've just finished eSoftware Tester Certification—Foundation Level, how do I schedule the CTFL exam?

The 40-question, multiple-choice ISTQB exam is given electronically at a Kryterion Testing Centers. We recommend that you take the exam within two weeks of completing the course. Detailed instructions for exam registration are available via the ASTQB.

Q. How long does the eSelenium 2 WebDriver With Java course take to complete?

After purchase, you have unlimited access to this course for as long as you like–across any and all devices you own. The course starts now and never ends–it is a completely self-paced online course and you decide when you start and when you finish.

Q. What materials are included with eSelenium 2 WebDriver With Java?

In addition to the video lectures and exercises, there is also more than 200 downloadable slides to aid your self-study and 4,500 lines of code that you may download for your own use.

Q. Do I need to have experience with Selenium to be successful in eSelenium 2 WebDriver With Java?

There is no need to have experience with Selenium or prior experience with automating applications. The course focuses on the information you need to get productive with Selenium WebDriver and demonstrates a number of self-learning strategies.

Q. Will I receive a certificate when I complete the Selenium course?

We do offer a completion certificate, but they are by request only since there is no end date to the course. Whenever you feel ready, email [email protected] to request your completion certificate.

About Live Virtual Training

Q. I just signed up for a Live Virtual course. When will I get my login information?

Approximately 48 hours prior to the course you will receive a welcome email and a logistics email with your log-in information. Should you have questions, please contact our Client Support team at [email protected].

Q. What materials are included with Live Virtual courses?

Our Live Virtual courses use the same valuable course materials as our classroom training. The course materials will be emailed to you the day before your class begins. Typically, materials are in a presentation-type format and can be saved to your desktop.

Q. Which tools are demonstrated in your Live Virtual courses?

By design, SQE Training classes are tool agnostic. Our courses focus more on the methodology approach. Being technology-neutral allows participants to apply the concepts they have learned to any tool, language or platform.